Shipping policy
Free Standard Shipping
We offer free standard shipping that can deliver worldwide. However, please note that the delivery times may vary depending on your geographical location. Here are the typical delivery times:
- Asian countries: 4-7 days
- North America: 2-4 weeks
- Australia: 2-4 weeks
- EU and UK: 2-4 weeks
For customers in Japan, we recommend free standard shipping.
Please consider this information when placing your order and choose the appropriate shipping option.
Expedited Shipping
If you require faster delivery times, we provide expedited shipping services at an additional cost. You can select the expedited shipping option during checkout, and the specific cost will depend on your order and destination.
Order Tracking
Whether you choose standard shipping or expedited shipping, we offer order tracking to keep you informed about the status of your order. Once your order has been shipped, you will receive tracking information to monitor the progress of your order in real-time.
Lost or Damaged Goods
In the event that you receive goods that have been lost or damaged during the shipping process, we will address the issue based on our refund or replacement policy. Please refer to our refund policy for more information.
Contact Information
If you have any questions regarding shipping or require further assistance, please feel free to reach out to our customer service team. You can contact us through the following means:
- General Enquiries: info@nekodream.com
- Customer Service: customerservice@nekodream.com